Support

Support | Imdiyer: Your DIY Journey, Supported Every Step of the Way

At Imdiyer, we’re dedicated to making your cross-cultural DIY experience seamless—whether you’re shopping for craft kits, learning new skills, or sharing your creations. Below is a comprehensive range of support services to help bring your ideas to life.

1. Frequently Asked Questions (FAQs)

Orders & Shipping

  • What is the shipping time?Standard shipping to most countries worldwide takes 7–15 business days; expedited shipping (3–7 business days) is available at checkout. A tracking number will be sent via email once your order ships.
  • Can I modify or cancel my order?Orders can be modified or canceled before the shipping confirmation email (including tracking number) is sent. Once the shipping email is dispatched, order cancellation is not supported—please double-check product details before placing your order.

Products & Materials

  • Are the craft kits suitable for beginners?All craft kits are labeled with skill levels (Beginner/Intermediate/Advanced). Our “DIY Beginner Starter Kits” include detailed step-by-step guides, specially designed for first-time creators.
  • Do you offer custom craft kits?Yes! For bulk purchases or custom requirements (e.g., traditional Chinese craft kits for workshops), please contact us via email for a tailored solution.

Tutorials, Community & Showcase

  • How can I access DIY tutorials?Visit the “DIY Tutorial Center” on our website. The language version and format (video/text + images) of each tutorial are subject to the description on the individual tutorial page.
  • How to upload my works and reach global users?After registering a free Imdiyer account, please allow approximately 24 hours for account verification and activation. Once activated, you can upload your finished works, tag them with #ImdiyerCraft, and share them with DIY enthusiasts worldwide—all works are visible to global users by default. If you wish to maximize exposure and reach a broader audience by syncing your works to major Chinese e-commerce platforms, please indicate this preference when uploading.

2. Contact Us

  • Email Support: support@imdiyer.com (response within 24–48 hours)
  • Social Media: Reach out via direct message on Instagram, Pinterest, or YouTube for quick answers and creative inspiration.

3. Return & Refund Policy

Craft Kit Returns

We stand behind the quality of our products. If your craft kit arrives damaged, incorrect, or defective, please contact support@imdiyer.com within 7 days of delivery to request a full refund or free replacement. Return shipping costs for defective products are covered by the platform.

Work Showcase Related

If you need to adjust your work’s visibility (e.g., add/remove sync to Chinese platforms), modify details, or take down works later, please contact support@imdiyer.com for assistance. We safeguard creators’ copyrights and display rights.

4. Additional Resources

  • Shipping Policy: Detailed information on delivery regions, fees, and customs guidelines, including logistics notes for cross-platform work syncing.
  • Privacy Policy: Explanations on personal information and work copyright protection, including data security rules for cross-platform syncing.
  • Wholesale Inquiries: For bulk purchases (e.g., supplies for craft stores or workshops), please contact support@imdiyer.com.
  • Work Showcase Guide: Exclusive resources including photography tips, description templates, and hashtag usage advice—available upon request via support@imdiyer.com.

Need further assistance? Feel free to get in touch anytime—we’re here to support your DIY creation and showcase journey every step of the way!

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